Privacy Policy

Privacy Policy

Privacy Policy of the Staatsballett Berlin

Privacy Policy of the Staatsballett Berlin

The Staatsballett takes the protection of your personal data very seriously. Protecting your privacy when processing personal data is an important concern for us. The Staatsballett processes personal data in accordance with the currently applicable legal provisions, especially within the framework of the legal regulations of the European General Data Protection Regulation (EU GDPR), the Federal Data Protection Act (BDSG), the Telemedia Act (TMG), and the Berlin Data Protection Act (BlnDSG). It is important to us that you always know when and how we store data and how we use it (transparency principle). In the following, we would like to inform you about the data collected, processed, and used when you visit the Staatsballett website and/or use the services and offerings provided by us.

Responsible entity within the meaning of the European General Data Protection Regulation, the Federal Data Protection Act, and the Berlin Data Protection Act is the Staatsballett Berlin, Richard-Wagner-Straße 10, 10585 Berlin.

The Data Protection Officer of the Stiftung Oper in Berlin can be reached at the email address or by phone at 030 34 384 148.

1. Personal Data

Personal data are individual details about natural persons that allow conclusions to be drawn about your personal, economic, or factual circumstances. This also includes address data, for example. Information that is not directly related to your identity is not included.

2. What personal data do we process?

In principle, it is not necessary to provide personal data (such as name, address, email address, telephone number) for the use of the Staatsballett website. However, the provider of the page, the Staatsballett, automatically collects and stores information in so-called server log files that your browser automatically transmits to us. These are: browser type and browser version, operating system used, referrer URL, IP address of the accessing computer, time of the server request. These data cannot be assigned to specific individuals. These data are not merged with other data sources. We reserve the right to subsequently check these data if we become aware of concrete indications of illegal use.

Further personal data will only be collected if you use the services offered on our website (such as subscribing to newsletters including press releases, ordering publications) or if you want to order tickets or items from the ballet shop, for example. In this case, we need information such as your name, address, including email address if applicable, your telephone number, as well as bank and/or credit card information. All information about bank and/or credit card information will be deleted after being transmitted to the respective payment service providers.


For newsletter subscription, your first name and last name, as well as your email address, will be recorded.

Ticket Sales

When purchasing tickets at the box office with non-cash payment, your first name and last name will be recorded. For telephone orders, your email address or postal address will also be recorded depending on the shipping method.

3. Purpose of Collecting and Processing Personal Data and Their Legal Basis

The Staatsballett uses the data you provide to fulfill and process the contract for the purchase of tickets as well as for subscriptions in accordance with Article 6 (1b) of the EU GDPR. In this context, the Staatsballett uses the data to inform you about the booked performance, any changes to the program, or transportation options, among other things. If the Staatsballett has received your address or email address in connection with the purchase of a ticket, the Staatsballett may also use this data for direct advertising for other ballet performances of the Staatsballett in accordance with Article 6 (1 f) of the EU GDPR. The legal basis for the use of personal data when subscribing to the newsletter is Article 6 (1a) of the EU GDPR. Your data will be treated strictly confidential by the Staatsballett and used exclusively for the purposes mentioned here, for which you have provided the data.

Your provided personal data will only be processed and used for other purposes if you, as a user, have consented to this or if processing and use is permissible by law without consent.

4. Transmission of Personal Data

The Staatsballett uses a secure online transmission method, the so-called "Secure Socket Layer" (SSL) transmission, to process your personal information. All information transmitted with this method is encrypted at a high level (at least 128 bits, up to 256 bits with common browsers) before being sent to us. This ensures, as far as possible, that unauthorized persons cannot use your information.

5. Duration of Storage of Personal Data

The personal data collected during ticket sales or subscriptions will be stored in a customer account in the Staatsballett's ticket system for a maximum of 10 years after the last performance date or last order of printed media. In case of your revocation or request for deletion of further use of your data, your customer account (registration) or your data will be immediately blocked and deleted for further use, unless there are tax and commercial retention obligations (§§ 147 AO, 257 HGB) that oppose this or you have expressly consented to the further use of this data.

6. Who Receives My Data?

The Staatsballett will only disclose your personal data to third parties if you have consented to the transmission or if this is necessary to fulfill the purchase contract for admission tickets. Your payment data (credit card data or IBAN) will be transmitted encrypted to card and distribution service providers. These service providers are partners of the Staatsballett for the processing of payment transactions when purchasing tickets. The service providers work for us on behalf and on the legal basis of Article 6 (1b) of the EU GDPR. The transmission of payment data takes place in a secured and encrypted form as described in section 4.

Furthermore, your personal data (including name, postal address, email address, subscription status) will be encrypted and passed on to commissioned data processors for newsletter distribution and for use in the ticket system. The data processors use personal data only within the scope of the assigned task. There will be no further use of your data by us or the data processors.

7. Right to Information, Correction, Deletion, and Transfer of Personal Data

According to Article 15 of the EU GDPR, you have the right to free information about what personal data we have stored about you. The right to information includes, among other things, the following information:

  • Purpose of processing
  • Categories of personal data being processed
  • Categories of recipients (internal and external) to whom the personal data has been disclosed or will be disclosed
  • Storage period of personal data
  • Right to correction and deletion of personal data or to restriction of processing or objection to this processing
  • Right to lodge a complaint with the competent supervisory authority
  • Source of personal data if personal data is not collected directly

You have the right to correction (Article 16 of the EU GDPR) of inaccurate personal data concerning you. Furthermore, you have the right to deletion (Article 17 of the EU GDPR) of the personal data stored about you, provided that there are no legal retention periods that oppose this (see section 5). According to Article 20 of the EU GDPR, you have the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format in the course of data transfer to another provider.

Please contact:


Staatsballett Berlin 
Richard-Wagner-Straße 10 
10585 Berlin.

8. Links

This privacy policy does not extend to external links that are offered on this website.

9. Possibility of Complaint to the Supervisory Authority

You have the opportunity to file a complaint with the supervisory authority in accordance with Article 77 of the EU GDPR if you believe that your rights under the European General Data Protection Regulation, the Federal Data Protection Act, or the Berlin Data Protection Act have been violated. Our competent supervisory authority is the Berlin Data Protection Authority. You can reach the Berlin Data Protection Authority at the following email address: or Berliner Beauftragte für Datenschutz und Informationssicherheit, Friedrichstraße 219, 10969 Berlin.

10. Cookies

The website uses cookies to provide all functions of the website. For further information, please refer to our policy listed below.

11. Right to Object

You have the option to revoke your once given consent or the use of the personal data provided by you at any time with immediate effect in writing. Please note that your revocation does not apply to the past, but only to the future. Processing that occurred before the revocation is not affected by this.

The collected personal data will also be processed for the purpose of direct advertising, including data analysis. You can object to this processing at any time in accordance with Article 21 (2) of the EU GDPR.

Your revocation should be directed to:


Staatsballett Berlin 
Richard-Wagner-Straße 10 
10585 Berlin.


Cookie Policy

Cookie Policy

The following provisions apply to so-called cookies and usage analysis tools.

1. Are cookies set?

A cookie is a text file that is copied from a web server to your hard drive. Cookies cannot execute programs or bring viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. You can accept or decline cookies. If you decline cookies, you may not be able to use all features of this website.

2. Tracking

We use tracking software in order to improve our website.


Matomo (InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand) is a software tool for web analysis, i.e. for collecting, collating and evaluating data on the behavior of visitors to websites. Among other things, data is collected about the website from which a data subject has accessed a website (so-called referrer), which subpages of the website have been accessed or how often and for how long a subpage has been viewed. We use this datea to optimize the website and for cost-benefit analysis of Internet advertising.
The software is operated on the server of the controller, and the log files, which are sensitive under data protection law, are stored exclusively on this server.

3. Social Plugins

The Staatsballett integrates so-called social plugins from selected platforms (e.g., Facebook, Twitter). Social plugins can collect data from your website visit and use it for networking purposes.

Facebook Social Plugins

Our internet presence uses so-called social plugins of the social network ("Facebook"). Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Detailed information about the functions of the individual plugins and their appearance can be found on the following website:

The web pages of our internet presence that contain Facebook social plugins establish a direct connection to the servers of Facebook via your browser when you open them. This transmits information to Facebook that the page of our Internet offering containing the social plugin has been called up by you.

If you are logged into Facebook at this time, your visit to our pages as well as all of your interactions in connection with the social plugins (e.g., clicking the "Like" button, creating a comment, etc.) can be assigned to your Facebook profile and stored at Facebook. Even if you do not have a Facebook profile, it cannot be ruled out that Facebook will store your IP address.

With regard to the purpose and scope of data collection and the processing and use of data by Facebook, we refer to the Facebook data protection guidelines: You will also find an overview of the settings available in your personal Facebook profile to protect your privacy and your associated rights.

To prevent Facebook from collecting data during your visit to our website, log out of Facebook before visiting our site. One way to prevent general access to your data by Facebook on our and other websites is to exclude Facebook social plugins through add-ons for your browser.


Use of YouTube in extended data protection mode We use the YouTube provider to embed videos. The videos are embedded in extended data protection mode. Like most websites, YouTube also uses cookies to collect information about visitors to its website. YouTube uses these, among other things, to collect video statistics, prevent fraud, and improve user-friendliness. This also results in a connection being established with the Google DoubleClick network. Starting the video could trigger further data processing processes. We have no influence on this. Further information about data protection at YouTube can be found in their privacy policy at:

Please note that this is a translation and should not be considered legally binding. For any legal matters or concerns, it's recommended to consult the original German privacy policy or seek legal advice.